Access to experts providing support
SERVICES
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Operating & Maintaining submarine cable networks present unique challenges associated with accessibility, long distances, and constant exposure to the elements. Combined with the growing global internet demand, technology evolving and new systems being regularly installed, ASN Services plays a key role within the company, with a high level of expertise and an experience progressing constantly.
During the complete life cycle of the optical submarine cable systems, ASN Services provide unique services designed and delivered by ASN Technical Support Engineers, with the common objective to focus on customer satisfaction. Our experts deliver support to all the submarine cable systems under warranty and after warranty to customers having subscribed to a maintenance contract, 8am/6pm CET (24/7/365 optional), with many additional services & advanced solutions.
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Secure Remote Operating Center
Facility dedicated for remote connexion to customer network, in a complete secured environment, supported by a back-up facility, to resolve network issues.
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Test Center
Fully equipped facility to simulate a complete submarine optical network dedicated to multiple activities, such as : Refresher training Programs for customers, internal training development for technical experts for new skill development, but also simulation of configurations for existing submarine cable networks within ASN customer base for a quicker issue resolution.
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Repair Management Center
Centralizes repair inquiries received from customers for faulty equipment which are then spread between ASN annexe manufacturing centers, and either a new equipment or repaired one is sent back to the customer. Also, the Repair center maintains a sufficient stock level with replacement units.
GLOBAL SERVICES CONTRACTS | GCS
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Remote Support
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Dry & Wet Plant Hardware Repair
Including shipping, customs clearance, duties & taxes
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Wet Plant Spare Testing
Ensure all spares are ready to use
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Land Route Audit & Repair
Audit & on-site interventions for land routes & beach joints
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Marine Repair
For undersea faults – Depot facilities
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Marine Repair Coordination
Extended support during marine repair
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Remote Support During Marine Repair
For undersea faults – Depot facilities
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Live Video Support
For interactive & real-time remote assistance
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Asset Monitoring
Cable protection against external aggression
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Next Generation NOC Services
Monitor, alert, maintain, administrate, 24/7/365
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Marine Liaison & Cable Awareness
Real-time surveillance along cables
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Guad Vessel Services
Cable protection against external aggression
ON-DEMAND SERVICES | ODS
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On Demand Expertise
Audit, Preventive & corrective actions – remote/on-site
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Refresh Training
On dry & wet equipment, jointing etc
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Spare Refilling
Cable, UJ, etc
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Network Evolution Guidance
Upgrade/ replacement of equipment, configuration updates, capacity add-on
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Cyber Security Services
Network protection against cyber attacks
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Relocation
Station, equipment, land and submarine cable
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C-OTDR Service
Tests integrity of the repeatered fiber pairs
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