Access to experts providing support
SERVICES
Operating & Maintaining submarine cable networks present unique challenges associated with accessibility, long distances, and constant exposure to the elements. Combined with the growing global internet demand, technology evolving and new systems being regularly installed, ASN Services plays a key role within the company, with a high level of expertise and an experience progressing constantly.
During the complete life cycle of the optical submarine cable systems, ASN Services provide unique services designed and delivered by ASN Technical Support Engineers, with the common objective to focus on customer satisfaction. Our experts deliver support to all the submarine cable systems under warranty and after warranty to customers having subscribed to a maintenance contract, 8am/6pm CET (24/7/365 optional), with many additional services & advanced solutions.
Secure Remote Operating Center
Facility dedicated for remote connexion to customer network, in a complete secured environment, supported by a back-up facility, to resolve network issues.
Test Center
Fully equipped facility to simulate a complete submarine optical network dedicated to multiple activities, such as : Refresher training Programs for customers, internal training development for technical experts for new skill development, but also simulation of configurations for existing submarine cable networks within ASN customer base for a quicker issue resolution.
Repair Management Center
Centralizes repair inquiries received from customers for faulty equipment which are then spread between ASN annexe manufacturing centers, and either a new equipment or repaired one is sent back to the customer. Also, the Repair center maintains a sufficient stock level with replacement units.
GLOBAL SERVICES CONTRACTS | GCS
Remote Support
Dry & Wet Plant Hardware Repair
Including shipping, customs clearance, duties & taxes
Wet Plant Spare Testing
Ensure all spares are ready to use
Land Route Audit & Repair
Audit & on-site interventions for land routes & beach joints
Marine Repair
For undersea faults – Depot facilities
Marine Repair Coordination
Extended support during marine repair
Remote Support During Marine Repair
For undersea faults – Depot facilities
Live Video Support
For interactive & real-time remote assistance
Asset Monitoring
Cable protection against external aggression
Next Generation NOC Services
Monitor, alert, maintain, administrate, 24/7/365
Marine Liaison & Cable Awareness
Real-time surveillance along cables
Guad Vessel Services
Cable protection against external aggression
ON-DEMAND SERVICES | ODS
On Demand Expertise
Audit, Preventive & corrective actions – remote/on-site
Refresh Training
On dry & wet equipment, jointing etc
Spare Refilling
Cable, UJ, etc
Network Evolution Guidance
Upgrade/ replacement of equipment, configuration updates, capacity add-on
Cyber Security Services
Network protection against cyber attacks
Relocation
Station, equipment, land and submarine cable
C-OTDR Service
Tests integrity of the repeatered fiber pairs
