Direct access to experts
SERVICES
Operating and maintaining submarine cable networks present unique challenges, from limited accessibility and extreme distances to constant exposure to harsh environmental conditions. In a context of rapidly growing global connectivity demand, accelerating technological evolution, and the continuous deployment of new systems, ASN Services plays a strategic role, delivering industry-leading expertise and continuously expanding know-how.
Across the full lifecycle of optical submarine cable systems, ASN Services delivers high-value, specialized services designed and provided by highly skilled ASN Technical Support Engineers, all driven by a strong commitment to customer satisfaction. Our experts support submarine cable systems both under and beyond warranty for customers with a maintenance contract, providing coverage from 8:00 a.m. to 6:00 p.m. CET (with optional 24/7/365 support), along with a comprehensive portfolio of advanced services and tailored solutions.
Secure Remote Operating Center
A dedicated facility providing secure remote access to customer networks, within a fully secured environment and supported by a backup facility, enabling rapid and reliable resolution of network issues.
Test Center
A state-of-the-art, fully equipped facility designed to simulate complete submarine optical networks. It also enables customer refresher training programs, advanced internal training for technical experts to continuously develop new skills, and sophisticated simulation of real-world configurations for existing submarine cable networks across ASN’s customer base, delivering faster, more accurate, and more reliable issue resolution.
Repair Management Center
Serves as a centralized hub for all customer repair requests related to faulty equipment, efficiently coordinating with ASN’s specialized manufacturing and repair centers. Depending on customer needs, either new or expertly repaired equipment is swiftly returned to minimize downtime. In addition, the Repair Center maintains strategic inventory levels of replacement units, ensuring rapid turnaround, enhanced service continuity, and a premium customer experience.
LONG-TERM SERVICES CONTRACTS
Remote Technical Support
Cybersecurity Services
Network protection against cyber attacks
Dry & Wet Plant Hardware Repair
Including shipping, customs clearance, duties & taxes
Wet Plant Spare Testing
Ensure all spares are ready to use
Land Route Audit & Repair
Audit & on-site interventions for land routes & beach joints
Marine Repair
For undersea faults – Depot facilities
Marine Repair Coordination
With extended remote support
Remote Support During Marine Repair
For undersea faults – Depot facilities
Live Video Support
For interactive & real-time remote assistance
AssetMonitor (AIS 24/7/365)
Cable protection against external aggression
Next Generation NOC Services
Monitor, alert, maintain, administrate, 24/7/365
Marine Liaison & Cable Awareness
Real-time surveillance along cables
Guard Vessel Services
Cable protection against external aggression
ON-DEMAND SERVICES
Comprehensive Expertise
Audit, preventive & corrective actions – remote/on-site
Refresh Training
On dry & wet equipment, jointing etc
Spare Refilling
Cable, UJ, etc
Network Evolution
Upgrade/ replacement of equipment, configuration updates, capacity add-on
Recycling
Out of service dry & wet equipment recovery & revaluation
C-OTDR Service
Tests integrity of the repeatered fiber pairs
